Executive Profiles

FAS 2014

Franklin A. Shaffer, EdD, RN, FAAN, FFNMRCSI

President and Chief Executive Officer

“With so many exciting innovations on our horizon, it is truly a great time for our company.”


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CGFNS International is recognized around the globe for its high standards and excellence in credentials evaluation and assistance to migrating healthcare professionals. We celebrated our 35th anniversary and are looking forward to a bright and creative future as we expand globally. We are pleased to serve as the credentialing evaluation partner for the newly formed National Nursing Assessment Service for 26 of the Canadian Provinces for migrating nurses wishing to practice in Canada. Today we are the largest credentialing evaluation organization for nursing and continue to proudly serve and expand services for the other 7 healthcare professions.

Franklin A. Shaffer, EdD, RN, FAAN, FFNMRCSI was previously executive vice president of Cross Country Healthcare and chief nursing officer for Cross Country Staffing. He was appointed by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO or the Joint Commission) to serve on their Nursing Advisory Council.

Prior to his tenure with Cross Country Staffing, Dr Shaffer served as chief nursing officer at several medical centers, deputy director for the National League for Nursing and adjunct faculty in graduate nursing programs at Teachers College, Columbia University, Adelphi University and Hunter College. Dr Shaffer holds a doctorate of education in nursing administration, a master of education in nursing administration, and a master of arts in nursing administration and adult health from Teachers College, Columbia University. In 2002, Dr. Shaffer was inducted into the American Academy of Nursing.











Keith Miller, MBA

Chief Operating Officer

“The key is having a respectful, constructive and energetic approach to leadership and management. After all, our most valuable asset is our staff.”


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Reporting to the Chief Executive Officer (CEO), the Chief Operating Officer (COO) has overall operational responsibility for all CGFNS International programs and services. The COO is responsible for managing all hands-on operational aspects of the company. He assists the CEO, and other members of the executive team, in ensuring successful growth of the company while enhancing quality and applicant satisfaction. Guided by the objectives of the company, the COO provides the leadership, management and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and staff in place to effectively grow the organization and to ensure financial strength and operating efficiency.

Keith Miller has over 16 years of varied and progressive operational and management experience achieved through a variety of roles and capacities. Prior to coming to CGFNS International, Mr. Miller most recently held the title of Director of Operations for Cross Country University, the education and training division of Cross Country Healthcare.

Mr. Miller received his Bachelor of Health Services in Health Administration at Florida Atlantic University and his Master’s of Business Administration from the University of Louisiana – Monroe.


Leo W. Clayboss, Jr., BS, CPA

Chief Financial Officer

“It is critical that we look to the future, while understanding our past, to shape our present.”


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Leo Clayboss has over 25 years of experience in accounting and finance in various industries including health care, manufacturing, information technology, telecommunications, chemical, service and higher education. He served as the CFO of a $70-million health care system for five years. Mr. Clayboss was also a financial officer of two software companies and a senior manager for a Big Four CPA firm. He has worked with enterprises ranging from emerging businesses to Fortune 500 companies. He is a member of the American and Pennsylvania Institutes of Certified Public Accountants and a member of the Financial Executives International.



Carol Tuttas, PhD, RN

Chief Learning Officer

“We are creating an exciting future for CGFNS International that builds upon the legacy and many great accomplishments of our past.”


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Dr. Tuttas’ clinical and managerial background in acute and long term nurse practice settings, combined with experience in education, quality assurance and research, have prepared her to contribute to the overarching purpose and mission of CGFNS International. Carol contributes across the programs in the organization to facilitate the achievement of strategic initiatives.

Over the course of her 22 year nursing career, Carol has acquired varied and progressive experience in nursing education, practice, research and organizational accreditation. In both acute and long term health practice settings, Carol’s contributions to ensuring program quality and standards development have equipped her for translational research across environments and health care settings.

Carol served in nurse manager and director roles in South Florida acute care hospital and skilled nursing facility settings. Prior to joining CGFNS International, Carol was the Director for Standards and Certification at Cross Country Staffing (CCS). Representing CCS to The Joint Commission (TJC), she facilitated the company’s ongoing compliance with TJC standards, and readiness for biennial Health Care Staffing Services certification site visit reviews. Carol was a clinical instructor at the University of Miami.

Carol received her pre-licensure nursing education at Mohawk College in Hamilton, Ontario, Canada. She earned her BSN at Lynn University, her Masters’ degree in nursing administration at Florida Atlantic University, and her PhD in nursing at the University of Miami. Her research interests center on the healthcare workforce. She has authored numerous articles for professional journals and has lectured to a variety of audience types on healthcare system topics.



Julia Yuen-Heung To Dutka, EdD

Chief Strategist

“Not only has CGFNS International built a legacy of success, it continuously looks to tomorrow for needed growth and change.”


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Dr. Julia To Dutka serves as Strategist at CGFNS International. In this role, she provides strategic guidance and technical expertise for planning and development work across the organization. She also heads the Global Business Solutions Department which spearheads product development efforts to provide creative solutions to meet the needs of current and emerging users.

Recognizing the imperatives that propel the work inherent in global credentialing and the upgrading of education worldwide, the department is poised to provide the critical leadership to create new products and to introduce them to the global marketplace. She takes pride in supporting human aspiration seeking global mobility to access opportunities.

Dr. To Dutka has had extensive professional experience both in academe and in non-profit organizations. She has served as professor, dean, and associate provost at public and private colleges and universities. She has also served as Executive Director of International Language Programs at Educational Testing Service (ETS). In that role, she led the transition of the TOEFL® program to computer-based testing and guided the research and development work leading to the current TOEFL iBT. She has published in the field of language teaching and learning, educational equity and assessment as well as on topics pertaining to nursing regulations and global labor mobility. She has presented research findings and delivered lectures and inspirational talks to professional and public audiences nationally and internationally.

Dr. To Dutka received her BA(Hon.) in English from Hong Kong University, an MA and an EdM in Applied Linguistics, and an EdD in Language and Reading from Teachers College, Columbia University.



Mukul Bakhshi, J.D.

Director of the Alliance for Ethical International Recruitment Practices

“Through the acquisition of the Alliance for Ethical International Recruitment Practices, CGFNS has broadened its commitment to serving the needs of global health care community by ensuring that health professionals are empowered to succeed by having appropriate credentials and being ethically recruited.”


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Mukul Bakhshi is the Director of the Alliance for Ethical International Recruitment Practices. In that capacity, he has spearheaded the management of the Voluntary Code of Conduct for the Ethical Recruitment of Foreign-Educated Health Care Professionals to the United States and led the transition of the Alliance from a standalone entity to an independent division of CGFNS International, Inc.

Mr. Bakhshi most recently served as a management and strategy consultant at McKinsey & Company and Altman Vilandrie & Company, where he developed the organizational and health sector strategy for a major non-profit consumer protection organization and a statewide telehealth network. He also co-founded Standard Start, a non-profit startup working with stakeholders including the New York City Deputy Mayor’s Office, attorneys, and incubators to provide entrepreneurs with information on basic elements of founding and running a business. Previously, Mukul worked at the New Jersey Institute for Social Justice, where he focused on prisoner reentry issues and served as the Policy Associate for the Small Business Development and LGBT Issues policy committees for Mayor-elect Cory Booker’s transition team. He also taught in the Millburn Township Public Schools in New Jersey.

Mukul received his J.D. from the Columbia University School of Law, where he received a Parker School Certificate for International Law. He received his B.A. from Yale University.