Does CGFNS accept faxes?

No. Documents need to be sent by postal mail or courier and correspondence can be sent through email, postal mail or courier.

Why doesn’t the CGFNS website list any email addresses so that we may contact you?

CGFNS does not provide a visible email address to prevent spamming. To contact Customer Care, go to https://www.cgfns.org/cerpassweb/processContactUs.do and use “Email CGFNS” on the top left. The email will be forwarded to an appropriate department and, barring exceptions, we endeavor to answer emails within one week.

What if I have any questions about my application?

Our Customer Care staff, available from 8am to 4pm (U.S. Eastern Time) Monday through Friday, can answer any questions you have about your application. For information about the ways to contact Customer Care, go to https://www.cgfns.org/cerpassweb/processContactUs.do.

Why is there sometimes a wait to speak to someone in Customer Care who can answer my questions?

We understand it is costly to telephone internationally. We apologize for the inconvenience this may cause you. Sometimes the call volume is exceptional. If you know the service you want to ask questions about, we list direct extensions here:

• +1 (215) 222 8454, extension 601 for the Credentials Evaluation Service
• +1 (215) 222 8454, extension 602 for the Credential Verification Service for New York State
• +1 (215) 222 8454, extension 604 for VisaScreen^®, the Certification Program and other questions

The two numbers you’ve listed for Customer Care are busy. Is there a phone number where I can reach you?

Not currently. We understand call volume has been very high at times and we apologize for any inconvenience this may cause you. But please refer to the question above for alternatives to dial directly.

I’m having problems contacting you. There’s a problem with my online order and need to make a correction.

If you need to correct a mistake in your online order, we prefer that you send a letter with your signature explaining the change that needs to be made and providing photocopies of any support documentation. You may send an email using the Contact Us form at https://www.cgfns.org/cerpassweb/processContactUs.do and use “Email CGFNS” on the top left. If your change requires supporting documentation, we will let you know.

What do I do if a Customer Care representative is rude to me?

We apologize for any difficulty this may have caused you. Please ask to speak to the Customer Care Manager.