Correspondence and Customer Care questions
No. Documents need to be sent by postal mail or courier and correspondence can be sent through email, postal mail or courier.
CGFNS does not provide a visible email address to prevent spamming. To contact Customer Care, go to https://www.cgfns.org/cerpassweb/processContactUs.do and use “Email CGFNS” on the top left. The email will be forwarded to an appropriate department and, barring exceptions, we endeavor to answer emails within one week.
Our Customer Care staff, available from 8am to 4pm (U.S. Eastern Time) Monday through Friday, can answer any questions you have about your application. For information about the ways to contact Customer Care, go to https://www.cgfns.org/cerpassweb/processContactUs.do.
We understand it is costly to telephone internationally. We apologize for the inconvenience this may cause you. Sometimes the call volume is exceptional. If you know the service you want to ask questions about, we list direct extensions here:
Not currently. We understand call volume has been very high at times and we apologize for any inconvenience this may cause you. But please refer to the question above for alternatives to dial directly.
If you need to correct a mistake in your online order, we prefer that you send a letter with your signature explaining the change that needs to be made and providing photocopies of any support documentation. You may send an email using the Contact Us form at https://www.cgfns.org/cerpassweb/processContactUs.do and use “Email CGFNS” on the top left. If your change requires supporting documentation, we will let you know.
We apologize for any difficulty this may have caused you. Please ask to speak to the Customer Care Manager.
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