Secondary Education Requirements FAQ

How do I submit my secondary school requirement?
Why was my secondary school document rejected?
My secondary school requirement is not in English. What do I do?
I no longer have access to my secondary education requirement. What do I do?
How do I submit my secondary school requirement?
  1. The acceptable Secondary Education Documentation varies per your country of graduation. We may require a diploma issued from the Ministry of Education (for certain Eastern European Countries and Russia), a certificate issued from an external examining body (for countries such as in the Caribbean, most of Africa, the United Kingdom and India), or a diploma issued from the secondary school (for regions such as Southeast Asia, South / North America and Europe).
  2. You may submit your secondary school diploma or certificate through Contact Us at https://external.cgfns.org/cerpassweb/processContactUs.do. Please be sure the document is a PDF file. If you do not have your diploma or certificate, you may contact your school and request they provide your official transcripts. For countries that issue a certificate from an examining body, please request that the examining body send us your results directly via postal mail.

Note: For the VisaScreen and CP services, if your education was completed over 10 years ago, this requirement will be waived. Other services will retain this requirement.

Why was my secondary school document rejected?
  1. We require a specific document based on your jurisdiction. If you submit a secondary document that is not the requested one for your country, it may be rejected. Please note if your secondary document is not in English, we require a copy of the translated document as well. Applicants may translate this document themselves if rejected for translation and submit this via Contact Us. Please refer to your correspondence outlining the required document’s rejection for further information.

Note: For the VisaScreen and CP services, if your education was completed over 10 years ago, this requirement will be waived. Other services will retain this requirement.

My secondary school requirement is not in English. What do I do?
  1. You can translate your secondary school document, provide a certified statement of accuracy, and submit this via Contact Us.
I no longer have access to my secondary education requirement. What do I do?
  1. Please contact your secondary school or official examining body and request to obtain your diploma, official transcript, or certificate/test results. Transcripts must be mailed directly from the secondary school. Alternately, if this institution is officially closed, another organization in your country (such as the Ministry of Health) has been authorized to store your school records. If you either cannot find this information or find it difficult to find (due to refugee status/war/natural disaster in your country), contact CGFNS Applicant Navigation Services.

Note: For the VisaScreen and CP services, if your education was completed over 10 years ago, this requirement will be waived. Other services will retain this requirement.

Tertiary Education Requirements

How do I submit my transcript validation form?
My school is permanently closed. How do I submit this requirement?
Why was my transcript requirement rejected?
My school cannot complete the CGFNS form. What should I do?
My school no longer has my transcripts/data. What should I do?
My school cannot answer a question on the form. What should they do?
My school will not send documents via postal mail. What do I do?
Can I send in copies of my transcripts to CGFNS?
My school uses an authorized third-party organization to house transcripts. Can those be accepted?
My school is not English-speaking, so they will not complete an English form. What should I do?
My transcripts are not in English. What should I do?
How do I submit my transcript validation form?

Your Transcript Validation Form can be found in your account when you click on your order. Once you sign the first page of the form, send the form to your academic institution and request they complete the form in its entirety, attach transcripts, and send these documents directly to CGFNS. Instructions for the academic institution are detailed on the form.

My school is permanently closed. How do I submit this requirement?

Your school may have merged with another school or hospital which may also house these documents. In this situation, please request the new institution to send your documents with an explanation letter.

In other situations, find out if another organization in your country (such as the Ministry of Health or Department of Education) has been authorized to store your school records. If you either can’t find this information or find it difficult to find (due to refugee status/war/natural disaster in your country), contact CGFNS Applicant Navigation Services.

Why was my transcript requirement rejected?

Your transcript or transcript form could be rejected for a variety of reasons. When rejected, we will specify this in the rejection notes on your Applicant Portal. Please review your correspondence section after you receive a document rejection notification for the reason behind the rejection.

My school cannot complete the CGFNS form. What should I do?

We require the information on the form to complete a fair and accurate evaluation. If the institution cannot complete a form that is not theirs per privacy policies, please request that they provide the same information on their own forms/letterhead. If they are unable to provide certain information, they should still attempt to complete or provide the documents they have along with an explanation of their inability or refusal to complete our documentation.

My school no longer has my transcripts/data. What should I do?

We require this information to complete a fair and accurate evaluation. If they are unable to provide certain information, they should still try to complete or provide the documents they have. You may also search if another organization in your country (such as the Ministry of Health or Department of Education) has been authorized to store your school records. If you either cannot find this information or find it difficult to find (due to refugee status/war/natural disaster in your country), you may contact CGFNS Applicant Navigation Services.

My school cannot answer a question on the form. What should they do?

Your school or licensing body should try to complete the form to the best of their ability. We require the information asked in the questions on the form to complete a fair and accurate evaluation. If they are unable to answer a question or do not think it applicable, have them write that they are unable to and the reasoning as to why in the blank space on the form or on an attached letter.

My school will not send documents via postal mail. What do I do?

CGFNS may also accept electronic documents for verified and approved institutions via the Digital Credential Exchange Portal or another electronic option. The CGFNS Digital Credential Exchange portal is a private, secure and convenient new tool for submitting and accepting digital documentation. If your university or licensing body is interested in becoming a part of this portal, request that they contact CGFNS directly.

Can I send in copies of my transcripts to CGFNS?

No. Transcripts must be sent directly to CGFNS from the schools or organizations authorized to store those documents.

My school uses an authorized third-party organization to house transcripts. Can those be accepted?

We accept documents from approved organizations such as National Student Clearinghouse, Parchment, and Credentials Transcript Network, as they act as a registrar for certain universities.

My school is not English-speaking, so they will not complete an English form. What should I do?

You may have the form translated into your institution’s native language for them to complete and have the translator provide the English responses. The school will have to send both the English and native language forms and transcripts to us directly. These must come from the institution and not the translator.

My transcripts are not in English. What should I do?

You will need to get an official translation of all documents into English. You are responsible for the costs. CGFNS can translate documents for you for a fee. More information on translations is available in our Translations FAQ section.

License Requirements

How do I submit my license requirement?
Why was my license requirement rejected?
My licensing body cannot complete the CGFNS form. What should I do?
My licensing body cannot answer a question on the form. What should they do?
My licensing body will not send documents via postal mail. What do I do?
My licensing body is not English-speaking, so they will not complete an English form. What should I do?
Can I send in copies of my licenses to CGFNS?
How do I submit my license requirement?

Download and sign the first page of the License Validation Form, which can be found in your account when you click on your order. Once you sign the first page of the form, send the form to your licensing agency and request they complete it in its entirety and send it directly to CGFNS. Instructions for the licensing body are detailed on the form.

Why was my license requirement rejected?

Your documents could have been rejected for a variety of reasons. Please review your correspondence section after you receive a document rejection notification for the reason behind the rejection.

My licensing body cannot complete the CGFNS form. What should I do?

We require the information on the form to complete a fair and accurate evaluation. If the institution cannot complete a form that is not theirs per privacy policies, please request that they provide the same information on their own forms/letterhead. If they are unable to provide certain information, they should still attempt to complete or provide the documents they have along with an explanation of their inability or refusal to complete our documentation.

My licensing body cannot answer a question on the form. What should they do?

Your school or licensing body should try to complete the form to the best of their ability. We require the information asked in the questions on the form to complete a fair and accurate evaluation. If they are unable to answer a question or do not think it applicable, have them write that they are unable to and the reasoning as to why in the blank space on the form or on an attached letter.

My licensing body will not send documents via postal mail. What do I do?

CGFNS may also accept electronic documents for verified and approved institutions via the Digital Credential Exchange Portal or another electronic option. The CGFNS Digital Credential Exchange portal is a private, secure and convenient new tool for submitting and accepting digital documentation. If your university or licensing body is interested in becoming a part of this portal, request that they contact CGFNS directly.

My licensing body is not English-speaking, so they will not complete an English form. What should I do?

You may have the form translated into your institution’s native language for them to complete and have the translator provide the English responses. The licensing body will have to send both the English and native language forms to us directly. These must come from the institution and not the translator.

Can I send in copies of my licenses to CGFNS?

No. Licenses must be sent directly to CGFNS from the licensing authorities or organizations authorized to store those documents.

General Document Submission FAQ

My name has changed since I completed my nursing education/received my license/received my last CGFNS service. How can I update it?
I already received an evaluation from another company and sent all my documents to them. Can they forward them to you?
I have already received an evaluation from you in the past. Can those documents be used for my new order?
Will my documents be returned to me?
I had my documents sent by the correct source a while ago. Why are they not showing as received on the portal?
My name has changed since I completed my nursing education/received my license/received my last CGFNS service. How can I update it?
  1. Please upload government-issued documentation via Contact Us along with your requested specific name. We will review and process your request.
  2. Acceptable forms of identification include a passport, driver’s license, identification card, marriage certificate, name affidavit or divorce decree.
I already received an evaluation from another company and sent all my documents to them. Can they forward them to you?

No. Transcripts and licenses must be sent directly to CGFNS from the schools, licensing authorities or organizations authorized to store those documents.

I have already received an evaluation from you in the past. Can those documents be used for my new order?

This depends on the age of your documents and the requirements per your selected service and recipient. CGFNS will do a preliminary review of the documents on file and notify you accordingly. For further information on this, you may contact Applicant Navigation Services.

Will my documents be returned to me?

No. All documents that are submitted become the property of CGFNS. If you are interested in forwarding your documents to a specific recipient, you may be eligible for the eDas service. Information on the eDas service is here.

I had my documents sent by the correct source a while ago. Why are they not showing as received on the portal?

Please note that we require processing time to open, organize, authenticate, verify, and data enter your incoming documents. We thank you for your patience while we complete this. If you are worried about this timeframe, you may confirm your documents’ reception using the tracking tool on your CGFNS Connect portal or contact Applicant Navigation Services.

English Language Proficiency Requirements

How do I submit my English Language Proficiency requirement?
Why were my English Language Proficiency exam scores rejected?
How do I submit my English Language Proficiency requirement?

Passing language scores must be sent electronically to CGFNS directly from the testing agency. Please list CGFNS as the recipient (code for TOEFL: 9988) when you schedule your examination, or request that they forward the scores to us. Once submitted, they will be updated by the system electronically.

Note: CGFNS does not currently accept at-home scores. If they are received by our organization, they will not be processed and will not be reflected on your account or may reflect as rejected.

Why were my English Language Proficiency exam scores rejected?

Rejections will be noted in your account upon processing a document. CGFNS does not accept at-home scores at this time. If you submit at-home scores OR send documents yourself, your scores may be rejected. If your scores are not passing, they will also be rejected.

ADDITIONAL QUESTIONS ?

Read CGFNS International Frequently Asked Questions

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