Purpose: If your VisaScreen® order is not completed in a 12-month period, it will expire. You can reprocess your expired order, which will allow you another year to submit the necessary documentation to obtain certification.
Note: Reprocessing an expired order should not be confused with renewingVisaScreen® certification.
Eligibility: You cannot apply for a reprocess of your expired order until the order status becomes Expired. You have 12 months from the expiration date of the order to purchase the reprocess service. An order can only be reprocessed one time. Only one reprocess application is accepted after an initial application expires.
How to order: Once your VisaScreen® order status becomes Expired, you can reprocess it by following these instructions:
1. Log into your CGFNS Connect account
2. Choose the option to purchase CGFNS Services
3. At the service selection screen, choose VisaScreen® – Reprocess Application
4. If it is within a year of your order’s expiration date, you should be automatically prompted to order the reprocess service